On this page, you can find an overview of our Terms & Conditions, which apply to all purchases through our website. By placing an order, you agree to the Terms & Conditions. It is recommended that you read them thoroughly.

1. Conclusion of Agreement

When you place an order with Éternelle Diamond Gallery (: Éternelle), you agree to a binding agreement of purchase, which can only be waived by exercising your right of withdrawal/cancellation.

2. Prices

All prices on our website are listed in Danish Kroner (DKK) and include VAT. Éternelle reserves the right to adjust prices without prior warning. The price listed on your order confirmation is the price you will be invoiced when your order is shipped.

3. Payment

We accept the following payment methods:

  • Credit Card (Visa, MasterCard, Dankort)
  • Klarna (installment payment)
  • Apple Pay

Upon placing an order, Éternelle will reserve the order amount on your card. You will not be charged until the order is fulfilled and shipped.

4. Shipping

Insured express shipping is always complimentary, regardless of order value. The delivery time depends on your location, and whether you have ordered a customized product or a shelf product.

Expected delivery time, including production time, is 3-4 weeks. The expected delivery time for ready-made products is 2-3 days.

5. Returns and complaints

If you are unhappy with your purchase, you have the right to return/exchange the item following our return policy:

The right of withdrawal does NOT apply to products tailored to you (e.g., selection of size, precious metal, and diamond characteristics). Customized items remain under the protection of guarantee and rights of complaint.

Returneringer

  1. Return request: Contact our Customer Care through reklamation@eternellediamonds.dk to request a return or file a complaint. Make sure to include your order number and the reason for the request.
  2. Return shipping: Follow the instructions provided by the Customer Care team. The item must be returned in its original packaging, accompanied by its certificates. If you wish to exercise your right of withdrawal, the item must be returned in unused condition, including all accessories it was delivered with (e.g., certificates, maintenance kits and packaging)
  1. Processing: Upon receipt of the returned item, we will process your refund/exchange in accordance with our return policy. Once approved, you can expect to see the money refunded to your account within ten working days. For exchanges, we strive to deliver your replacement product in accordance with your purchases’ original delivery time.
 
 

6. Warranty and quality

All purchases come with two years of warranty that covers manufacturing faults. Please contact us, should you experience a fault that needs to be covered by the warranty. 

7. Amendments to the Terms & Conditions

Éternelle reserves the right to update or change its terms & conditions without prior notice. Changes will be published on our website, and it is your responsibility to review changes before your purchase.

8. Venue and Choice of Law

The terms & conditions are subject to the Danish law. All potential disputes will be settled by the Danish court of law.

9. Contact information

All inquiries regarding our terms & conditions can be sent to: